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What are some proper fit tips?
March 25 2023 1:46amHere are some suggestions/tips that we have gathered from various organizations such as the National Shoe Retailers Association, the Pedorthic Footwear Associat...How do I start a home care program?
January 11 2023 9:23pmYour home care regimen should consist of the following four steps: 1. Clean your shoes with a leather cleaner. 2. Condition the leather to restore oils that are...How to clean leather and rubber shoes?
March 25 2023 2:13amWhen cleaning leather and rubber shoes, the simplest way to clean them is the use a damp sponge. Firstly, remove dirt from the shoes. Always use a damp cl...Website Accessibility
January 11 2023 10:37pmLeather Spa is committed to providing a website that is accessible and navigable to all consumers. We actively work to assess and increase the accessibility and...How do I set up a Virtual Repair Service?
January 11 2023 10:39pmWe are pleased to now provide free one-on-one virtual consultations with our repair specialists via video chat. Our experts are available to answer any question...How do I track my repair order?
March 24 2023 7:03pmYou will receive an email notification once you have approved and paid your quote notifying you that the repair process has started. You can also track the repa...Change or Reset Your Password
March 24 2023 6:57pmYou can update, change, or reset your password on the Leather Spa website . First: Please make sure you have signed up and created a Leather Spa account o...Damage or Loss of your package?
March 24 2023 7:13pmIf you notice severe damage to your package or the contents of your package, please contact us within 7 days. 877.969.3550 info@leatherspa.com Monday – Fr...Do you ship repairs that were dropped off in person?
March 24 2023 7:27pmWe ship repairs worldwide! You can request that your repairs be shipped to you during drop-off. You can also mail items to us directly for repair a...What carriers do you use?
March 24 2023 7:22pmWithin the US, we ship all our repair orders exclusively with UPS. The packaging and shipping of our mail-in repair orders are done by our Leather Spa shipping ...Tracking shows as delivered, but I don’t have my package, what do I do?
March 24 2023 9:47pmTrying to find your package? Sorry — this can happen sometimes! Occasionally, a carrier will tag a package as delivered before it's been phy...Not sure what services to select?
March 24 2023 9:50pmIf you are not sure what services your item needs, please simply choose the "Request a Spa Treatment" option, and our technicians will evaluate and de...What is The UPS Store® Drop Off Program?
March 24 2023 9:56pmWe have partnered with The UPS Store® to provide you with a convenient way to drop off and send repairs to us. With over 5,000 UPS Store locations, repairin...Do you accept mail-in repairs?
January 11 2023 11:15pmYes! We accept mail-in repairs from practically anywhere. Simply send us your item if you can’t bring it in for repair in person and we will mail it back ...How do I schedule a pick-up or delivery?
January 11 2023 11:17pmNew York City Pick-Up (and return delivery) Pick-ups can only be scheduled on our website at https://leatherspa.com/start-a-repair New York City Delivery ...Do you offer New York City pick-up?
March 24 2023 10:00pmYes! We offer pick-up and delivery services to most of Manhattan, much of Brooklyn, and Long Island City, Queens. The cost is $30-$45 for the pickup and return ...Do you offer New York City delivery?
November 2 2023 2:17pmWe offer delivery services to most of Manhattan, much of Brooklyn, and Long Island City, Queens. The delivery service fee is $18-$20 for Manhattan, $20 for Broo...The item and service that I need is not listed
January 11 2023 11:23pmDo you have something unusual you never thought could be repaired? We can handle practically anything. Please email us at repairs@leatherspa.com with any ...How do I open a corporate account for my company?
March 25 2023 1:41amFor decades, Leather Spa has been the trusted, go-to accessory repair service provider for the world’s leading luxury, fashion, and accessory companies fo...Hazardous Materials [or Dangerous Goods] Support
January 11 2023 11:44pmFor emergencies only. For Hazardous Materials [or Dangerous Goods] Incident Spill, Leak, Fire, Exposure, or Accident Call CHEMTREC: Toll Free: 1-800-424-9...